IBM Network Component Besides physical medium all networking operations are needed devices those are designed to handle certain specific function. These are often called network equipment or component. Component’s function are not necessarily handle by specific device. Network functions also performed by software application. How can the answer be improved?
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Architecture OverviewCisco Unified Contact Center Enterprise (Unified CCE) is a solution thatdelivers intelligent call routing, network-to-desktop Computer TelephonyIntegration (CTI), and multichannel contact management to contact center agentsover an IP network. It combines software IP automatic call distribution (ACD)functionality with Cisco Unified Communications in a unified solution thatenables companies to rapidly deploy an advanced, distributed contact centerinfrastructure.The reader of this document is expected to be familiar with the UnifiedCCE solution architecture and functionality as described in theInstallation andConfiguration Guide for Cisco Unified CCE at.
Make sure that you becomefamiliar with the concepts described in that manual for topics such as routes,labels, and dialed numbers.This design guide describes the deployment models and their implicationsincluding scalability, fault tolerance, and interaction between the solutioncomponents.The Unified CCE product integrates with Cisco Unified CommunicationsManager (Unified Communications Manager), Cisco Unified IP IVR, Cisco Unified Customer Voice Portal(Unified CVP), Cisco VoIP Gateways, and Cisco Unified IP Phones. Together theseproducts provide Cisco Unified Communications and contact center solutions toachieve intelligent call routing, multichannel automatic call distribution(ACD) functionality, voice response unit (VRU), network call queuing,and consolidated enterprise-wide reporting. Unified CCE can optionallyintegrate with Cisco Unified Intelligent Contact Manager to support networkingwith legacy ACD systems while providing a smooth migration path to a convergedcommunications platform.The Unified CCE solution is designed for implementation in both singleand multisite contact centers. It uses your existing Cisco IP network to loweradministrative expenses and extend the boundaries of the contact centerenterprise to include branch offices, home agents, and knowledge workers. Thisfigure illustrates a typical Unified CCE setup.Figure 1. Typical Unified CCE Solution Deployment The Unified CCE solution consists primarily of four Cisco softwareproducts:. Unified Communicationsinfrastructure: Cisco Unified Communications Manager.
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Queuing and self-service:Cisco Unified IP Interactive Voice Response (Unified IP IVR) or Cisco UnifiedCustomer Voice Portal (Unified CVP). Contact center routing andagent management: Unified CCE.